@ Betty24
Please be aware that this is a public Internet forum--a user community--not a direct route to TurboTax Support. You should not post any personal info in this public forum. Nothing account-specific can be handled here.
If you need to speak to TurboTax Support, here's how to reach them. Indicate billing issue as the topic of your call.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
