@ brynn_kibert wrote:
I got a coupon from turbotax.com telling me to go to turbotax.com giving me a 30% off discount code and then there was **bleep**ing nowhere to enter it. I chose to pay my filing fees with my return, and at no point did the site ask me if I had any coupons. I filed my taxes and now I'm not getting a **bleep**ing discount that the site itself sent me. What the actual **bleep**? I'm paying like $150 to file my taxes when it should be $100 because I have a 30% off code. the site just keeps telling me about these **bleep**ing "service" codes. When was there ever a service code field?
EDITED 04/10/2021 at 11:38 PM Pacific
When I wrote this answer originally, I didn't know that you had already asked for this info previously in another thread, I presume as you were trying to pay. I've since revised a couple of sentences below, but you were likely emailed the original answer. Please disregard that sentence in the original answer about it being easier to resolve prior to paying, since I see now that you did try to do so.
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Sorry you had trouble. This is mainly a user community forum, not a direct route to TurboTax Support, but I'll tell you below how to reach them to see if you can work out a resolution with them. I don't know what they will say, but can't hurt to try. If you have no success with TurboTax Support, I can also tell you how to file a complaint directly with Intuit Corporate if you don't get satisfaction.
"When was there ever a service code field?"
This is not TurboTax Support, so we don't know what you were actually sent or the nature of their promo offer. You mention "discount code", "coupon", and "service code" in your paragraph. I'm surprised they didn't provide any instructions with the discount you were sent.
If you were sent a service code (as opposed to a link to an affiliate's special discount microsite), then see this FAQ on where a service code would have normally been entered as you went through the fee screen.
FAQ: Where do I enter my service code?
https://ttlc.intuit.com/community/charges-and-fees/help/where-do-i-enter-my-service-code/00/26343
I don't have a way to view that screen, but since those instructions tell people to "scroll down", I suspect it's not normally seen if one doesn't know to scroll down, so it's not very intuitive.
In any case, unfortunately, there's no way to resolve your situation here in the user community forum. Here's how to reach TurboTax Support:
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
