@trubotUser1 wrote:
I cannot download 2020 .tax file, clicking the download .tax button then saw it spins and takes about one hour and still spinning. Tried 2019 .tax file, it only took 3 seconds to complete the download.
Has TurboxTax blocked the previous year .tax file download and only allow downloading the years before previous year?
Did you prepare your 2020 return in Online TurboTax last year? And are you now wanting to download it from your online account to use with desktop software?
No, TurboTax doesn't block anything. It's possible they can have server problems, however, or maintenance.
If it doesn't happen in usual time of other downloads, there's no need to let it keep it spinning for minutes and an hour. I wouldn't think it would suddenly work.
Try logging out, closing the browser, then clearing your browser cache and any TurboTax-related cookies.
Log back in and try again. If it still happens, then log out, do the clearing again, close the browser, and reopen it, then log back in--this time using a private window (aka private browsing, or incognito mode.)
If still no luck, do you have a second browser available to try?
Or wait until during the day tomorrow to see if something corrects overnight.
If you can't get the *.tax2020 data file downloaded after all that, here's how to phone Customer Support.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
