Thank you for your input. My issue was the process you outlined "...call an agent" is broken. 3 Agents did not have a clue on how to process any eFile payment; 20 mins on a call, then a disconnect, 3 times! Finally, the last agent slogged through several iterations before final success. The agent was diligent but 59 minutes on the phone. Over an hour and a half to take a credit card for a $20 transaction.
This level of service/support is shameful. How much does this type of support cost Intuit? Plus throw in my feeling about Turbo Tax customer service. The product is very good, but the Turbo Tax business model is terrible.
I have used Turbo Tax for over 30 Years. I am not not a happy customer.
