Are you using the Desktop program installed on your computer? Do the menu items go across the top? Or are you in the Online web version and the menu items are in a black bar down the left side?
In the Desktop program go back though the FILE tab slowly and watch where you click. There are a couple places that can trip you up. Are you in California? You might need to delete Premium Services and Audit Defense or Max separately. (Premium is an extra service).
