Your post indicates you used the TurboTax Live Full Service Self-Employed online edition at $389.
You had to request both the Live option and the Full Service option. And you were shown the TurboTax account fees before paying the TurboTax account fees in the File section of the program on Step 1.
If you disagreed with the fees why did you pay the fee with a credit card or request the fees be paid from the federal tax refund?
The IRS will review any tax return filed for any reason the IRS deems necessary. Sometimes it is random and sometimes it is because the IRS has information that the return filed may have incorrect information entered.
