Please contact TurboTax Customer Support during business hours using the info I'm linking below. Someone should be able to help you out.
NOTE: When entering your subject matter, don't use the word "refund". Instead, use the words "billing issue".
What is the TurboTax phone number?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
