@jesschoim If, by any chance, you had a foreign tax redetermination related to the foreign tax credit for prior years then form 1116 is unavailable in the online version and you are out of scope for us to be able to help you here.
If you do not have a redetermination (which requires form 1116, schedule C) then form 116 is available in the online version. If you are still not able to access it then I suggest you first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser. If that doesn't work, try using a different web browser.
Here is a link on how to clear your cache and cookies.
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