@krazycats5 Not sure why you ended up on the phone over this at all. When you want to pay the $25 for state e-filing, the software can just take you to a screen to enter your credit card and charge the $25 to it. Either you misunderstood something or the rep you talked to misunderstood what you were trying to do. It sounds like you were charged for an additional state software download, which is not what you needed.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
