Thank you so much for everyone’s input. My issue has been resolved, but not until speaking with 3 reps - the last rep researched it enough to find these directions - it worked for me with downloaded the clean states file.
here are the directions:
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
thanks again. Learn more from the community.
