Thank you for letting me know. Please visit this Help Article for information on how to clear and start over. Below is a Help Article with information on how to switch from TurboTax Online to TurboTax CD/Download. Please contact TurboTax Customer Support and select the option to speak with an agent to discuss your experience and request a refund.
How do I switch from TurboTax Online to TurboTax CD/Download?
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