MichelleLO
Intuit Alumni

Get your taxes done using TurboTax

No, your personal information is blurred out on the agent's side. Once you give access to the agent, the agent can see your TurboTax program only. They can also highlight or use a cursor to show you where to go, but the agent cannot control your computer or make any changes to your TurboTax information. The agent will rely on you to move to the applicable section of the program so they can assist you. For more information, please see this TurboTax help article: What is SmartLook?

 

[Edited 03.21.22| 11:15 am]

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"