@Thomas7717 Did they or you do their returns on your computer? The only extra fee in the Desktop program is the $20 or 25 to efile a state return. Unless you had to buy another state program for a different state or added the Audit Defense. That is optional. When you go through the FILE tab you need to go slowly and read all the screens carefully and watch what you click on. There are a couple screens that can trip you up if you go fast and click on the wrong button at the bottom.
Did they have trouble installing it on their computers? Or did they end up using the Online version instead of the Desktop program? You don't need to log into Online to prepare new returns using the Desktop program. I don't know how that happens but it seems to happen a lot.
