@ candmkr wrote:
Can I get the info for a refund? I did not purchase from Turbo Tax.
If you are experiencing problems, have you talked to TurboTax Support for technical assistance? I provided contact info below. Or you could post some details in this user forum, if desired, including what product, and if for Windows or Mac, what operating system version, and someone might offer some suggestions in this forum.
In any case, in regard to the desktop software (CD/download), TurboTax has a 60-day unconditional satisfaction guarantee no matter where purchased. If the original retailer won't provide a product refund, you can use the following online form to request a refund.
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
If it's been longer than 60 days, I'd still try for a refund (or assistance) since if it's crashing, then you have no way to use it. You may have to speak to TurboTax Support in that case.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
