You can try recovering your account with your phone number. All you need is the account information that was used to set up your account. If you don't have that information or you need assistance getting back into your account, you can follow the steps in this TurboTax FAQ here.
You can also try something else. Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else."
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