No, if they claimed it and the IRS adjusted it, there may have been another reason why they were denied. They would need to call the IRS at 800-829-1040 to see why. They are the only ones that can answer that question.
This is a new credit and there does seem to be a lot of issues with the recovery rebate this year. Below is the question of a dependent turning non dependent claiming the rebate. The IRS says they can. It was updated 12/10/21.
Q B9. Dependents: I didn't receive the Economic Impact Payment because I was claimed as a dependent ...
A9. Maybe. If you cannot be claimed as a dependent on someone else's return for the 2020 tax year, you may be eligible to claim the Recovery Rebate Credit on a 2020 tax return if all other eligibility requirements are met.
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