What software are you using? You may need to manually update your software. If you are using Windows, please see this Help Article for steps on how to update. If you are using Mac, please see this Help Article to remove/reinstall the software. if you are using the Online version, try these steps:
- Log completely out of Turbo Tax.
- Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
- Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".
If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.
Clear Cache
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