@bwtaylor_home wrote:
I am on MacOS Version 12.2.1 and get the same issue. I have cleaned the ~/Library files as posted. Rebooted and reinstalled multiple time with no luck. I am including the crash report.
It looks like there is a bug in the client of libdispatch. The lock is not owned by the current thread.
Can we please get this fix!
Corruption could have occurred in the Application or in an associated preference or support file. Your crash report seems to confirm that.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
To remove TurboTax from your computer, you'll need administrative rights.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
To remove TurboTax from your computer, you'll need administrative rights.
Note: Substitute XX in these instructions for the 2-digit tax year of your TurboTax software.
- Remove the application TurboTax [version] 20XX in the Applications folder.
- Version is the version of TurboTax you currently have installed, such as Basic, Deluxe, Premier, Home Business.
- In the Finder, select Go Go To Folder.
- Enter ~/Library and select Go.
- Remove the following files and folders (~/Library represents the Library folder in the current user’s home folder):
- ~/Library/Application Support/TurboTax 20XX
- ~/Library/Caches/com.intuit.TurboTax.20XX
- ~/Library/Caches/TurboTax 20XX
- ~/Library/Preferences/com.intuit.TurboTax.20XX.plist
- ~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
- ~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
- ~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
- ~/Library/WebKit/com.intuit.turbotax.20XX
- ~/Library/Containers/com.intuit.turbotax.mac20XX
- (This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
- ~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
- (This folder will only appear for OS X 10.11, El Capitan.)
- ~Library/Caches/KSCrash/TurboTax
Once you've removed those files and folders:
- Empty your Trash.
- Check first to that there's nothing in Trash you want.
- If you get any errors deleting the above folders from Trash, restart your Mac and empty Trash again.
- Install TurboTax again from the CD or download file to the Applications folder.
- Start TurboTax from the Applications folder and let it run the updates.
- Empty the Trash again.
- To make sure everything is working smoothly, restart your Mac again.
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**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
