This Turbo Tax FAQ will provide troubleshooting steps. What are the TurboTax Desktop Mac Install Troubleshooting Tips?
https://ttlc.intuit.com/community/installing/help/turbotax-for-the-mac-installation-troubleshooter/0...
If you need further assistance, please contact support. They will be able to walk you through the updates.
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
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