If you are using the TurboTax Mobile App, try logging in from the browser on your phone with the same sign in information.
If you are using TurboTax online on a laptop with a touchscreen, try entering from the keyboard.
If you are using TurboTax online from a computer, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more. If you need to install another browser, be sure to go to the trusted home site for the software, for security reasons. Or you can clear the cache and cookies in your current browser. Click this link for a TurboTax Help Article Clear cache and cookies
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