@MichelleLO Your recommendation did not work and after having calling approximately 7 different support personnel at TurboTax, I still have the same problem. I reach people at the support line that are polite and try to be helpful but they are not experienced TT support personnel. The support line this year is the worst I have ever encountered in all the years I have been using TT. I dont know what else to say or do, I am at a dead end. What is baffling the return that I started with (my sons) and experiencing the problems with continues but I started another return for myself and so far I am not experiencing any of these problems. I am confused.
