I receive an error message on my account in TT stating the data is not present. IB has stated the date is there and they require import logs to help resolve the issue on the TT side. I have called TT help twice and spent 2 hours and 40 minutes on the phone. The agents want to work on very basic elements. The tickets end up closed and no one from TT ever calls back. They only want their positive rating on trying to help not resolving the issue.
Friends have imported successfully in other software. With 1000 entries I do not want to type in manually (suggested work around). I spent money in order to use the functionality of the software. IT worked the previous 4 years.
