Thank you for the link. I have checked and confirmed "Morgan Stanley StockPlan Connect" is listed.
Part of the instruction says "make sure you're using the proper login on the import page" That is part of the problem. Turbotax never even asks for it. As soon as I select Morgan Stanley Stock Plan Connect" I get the error message that the service isn't available and to try again tomorrow. And it keeps saying that day after day. If it was a MS side problem, I would think Turbotax would at least ask for my login info and make the attempt before rejecting me.
Also, the article indicates "We'll display your institution's "ready for import" date in TurboTax." But it doesn't say where exactly that is shown. I have multiple brokers, ones that work and this one that doesn't. None show a "ready for import".
I have tried contacting the support group via phone. Unfortunately, it was a big waste of time as the agent kept telling me that importing from a broker wasn't even a capability in Turbotax for any broker.
