Regarding importing from Charles Schwab, please see the Help Article here for further assistance with your 1099.
If this still isn't working for you, please try to utilize the workaround posted on this thread here. Some users had success trying this during the morning or the evening hours.
If this still does not work for you, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
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