@finallyfenix That is ridiculous. Call again. Ask for supervisor. Support should be able to push a new 2021 download installation file to your download account at no charge. Then you can uninstall the other installation and use the new installation file.
And you may want to use the Revo Uninstaller which is s free app to download just to make sure all the TurboTax files are removed from your computer.
You may be asked for proof of payment if you did not purchase from TurboTax.
