@brhuber wrote:
Your state efile service, which I have already paid for, does not work. I want a refund of the efile charge so I can print the return and mail it, assuming your software is capable of doing that.
This is mainly a user community forum--not a direct route to TurboTax Support--but we can tell you how to reach them. But if you explain in detail your efile roadblock, someone might be able to offer a suggestion in this user forum so that you can continue to efile.
I assume you are using the desktop software (CD/download.)
- What state is it, and what/where is the roadblock?
- What is the error message you are receiving?
- Are you trying to efile the Federal and state returns at the same time, or did you previously efile the Federal return by itself?
- If you efiled the Federal return by itself, has it been accepted?
- Go through the REVIEW tab and the error check again.
- Occasionally a state form might not be yet finalized and ready for efiling. Look up your state forms in the State Forms Availability tables:
https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-...
NOTE: This is a public Internet forum, so don't post any personal info.
If your efile issue doesn't get resolved in this forum, and you need to speak to TurboTax Support, here's how to reach them.
Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
