Turbotax should notify that there is a $44 dollar charge to pay with your refund. (Since it upgrades you automatically to premium service). I have used turbotax for 6 years, and the past two years it offers the option to pay with your refund, AND doesn't state or inform customer of the extra charge. This is intentional and unethical. You have lost a yearly customer because of the shady tactics you employ. Also, spoke with a representative and he couldn't even identify why I was being charged the premium service fee. Turbotax has the technology to make a better effort to inform customers when they are being charged and why. This is deceptive business practice and personally I won't be using Turbotax for this reason. Waste of time and money. And the customer still holds all the liability.
