There could be a couple of possibilities as to why you may be having this issue. You want to make sure you grant third-party access for TurboTax to import. I have also provided a couple of FAQ links below that may be able to assist you. Please post back here if your issue still persists after checking out the links below:
What if I can't import my 1099?
How do I enter a large number of stock transactions in TurboTax Online?
@Jabe
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