Did you enter the babysitter's ssn on your return?
What is the Child Care Credit
https://ttlc.intuit.com/questions/1900643-what-is-the-child-and-dependent-care-credit
Child Care Credit denied
https://ttlc.intuit.com/questions/1901575-child-and-dependent-care-credit-denied-spouse-has-no-earne...
And see What is earned inccome
https://ttlc.intuit.com/questions/2899928-what-is-earned-income
MARRIED INCOME
Make sure you are each showing income. Check each W2, should be assigned to the right spouse. If you have self employment income you need to have a profit to qualify. Have you entered all your income yet?
