My data did eventually download...
The "expert" advice to reinstall software, change browsers, and other nonsense is truly awful.
Instructing users to completely waste their time 'troubleshooting' their browser or their client software in the hope of fixing a server side problem is a red herring, a distraction, an evasion of the real problem, and a truly horrible way to abuse paying customers.
No 'expert' should be trying to convince (or even be implying that) the users confronted with this sort of mess that they are somehow at fault.
An honest: "It appears that we have some unanticipated issues on the server side, and we are doing our best to fix this ASAP. Thank you for you patience as we try to deliver the experience that you expect." would be far more productive, helpful, honest, and intelligent.
