@Jeanlj wrote:
I spent hours on the phone with support. I finally insisted that I be transferred to the next level of support. The first guy Carlos wasted 2 hours of my time. The second guy Kareem was great. He's seen this problem before. He had me set up a new user on my Mac with admin privileges. I was able to install and open TT21 under the new user, and then I copied my tax files onto a flash drive and brought them onto TT in the new user side. He said that TT doesn't know what's causing TT21 to crash. This problem started with TT21 he said. This is a workaround. I'm being very careful to save and close the tax return and exit the software each time.
In most cases just deleting the ~Library/Caches/KSCrash/TurboTax file will resolve it, but if it does not then a total uninstall and re-install should.
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
To remove TurboTax from your computer, you'll need administrative rights.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
