My best guess as to why this issue occurred, is that the email alert parameters were not set up separately for either mail or e-file notification. We received an email notice that form D-400 for NC residents was ready to file when the paper or mail version was released to the IRS, not the digital version, which we need to transmit at the time of e-filing. Apparently whomever set up the alert did not make that distinction, and as a result, a notification went out when the paper/mail version (which we don't need) was released, which created a lot of unnecessary aggravation. That's probably why the pop-up asking asking for email notification has not appeared since the initial request for enrollment of the notification. This seems to be a simple explanation that anyone at intuit, or turbox could have easily provided at any time, instead of no explanation at all.
