I have only seen folks having issues with the H&B version so May I suggest calling Tech Support and asking for a new download of the Deluxe version instead ... it has all the same functions as the H&B version. Uninstall the H&B and install the Deluxe... and you can open the return you are already working on in that version.
And FYI also ask them for a refund of the program you cannot use or at least a discount. And for future reference ... the marketing "recommends" the H&B version but it is NOT required so you can always use the cheaper Deluxe version (Basic if you don't need a state return).
