And you don't sign into the Desktop program. Did you get it installed and Activated with the 16 digit License Code?
You need to download the .tax file from online to transfer into the Desktop program. Log into your account. Under Your tax returns & documents, select Download .tax file (not the PDF) for the prior year you want and save it to your computer. Then start a new blank return, go up to File-New and transfer from the .tax file you saved.
Or another way is to start a 2021 Online return and transfer into that. Then you can download the .tax2021 file from online for free and just OPEN it in the Desktop program.
