@phl wrote:
No joy on that workaround.
Last year I installed a Parallels VM of Mac OS Catalina and just dealt with it for TT 2020. I just got off a 45 minute support session with TT customer support where they provided me a screen share applet (GlanceGuest) where I could show them the issue. She then worked with higher level support separately (while on the call with me) and was told that Mac OS 11 Big Sur has known issues and their only solution to offer is: 1.) refund 2.) run it on another platform.
I told her that's the same workaround from a year ago. I also pointed out their minimum requirements page that clearly shows it *SHOULD* be compatible with 10.15 or higher.
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
And, if they are aware that it is not reliable on Mac OS 11, they should revise their minimum requirements to clarify that.
No ETA on a fix, despite this being an issue for over a year now. I'm sure if it were a problem on Windows 11 there would be a team the size of India working to fix it.
TurboTax runs just fine in Big Sur, there are many Mac users that have had not problem at all. I suggest a total uninstall and reinstall with a fresh download of the software.
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2021 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
To remove TurboTax from your computer, you'll need administrative rights.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
