@JFerry1073 What error message is he receiving?
Here are some steps he can try, to fix this issue:
- Make sure the username is at least 9 digits
- Try using the SSN instead of username
- Log into Fidelity and make sure third party access is enabled
- Change the Password
If none if these steps work, Please contact TurboTax Customer Support, What is the TurboTax phone number?
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