Are you using Turbotax Desktop or TurboTax Online? If you are using a TurboTax desktop, try the steps in this article to help update your software.
Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)
If you are using TurboTax Online. Try clearing your cache and deleting your cookies if you are using TurboTax Online. Also, try refreshing your browser or use a different browser.
Here are two articles below that will show you how to clear your cache and delete cookies.
How to clear your cache - Community
How do I delete cookies? - Community
If you find you are having issues with it, please contact TurboTax support.
What is the TurboTax phone number? - Intuit
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