Did you get the download installed? Wish we knew how people that bought the Desktop program keep ending up in the Online version. Do you have any idea how you got started online? You should not be going online or logging into an account.
To move your online return to the Desktop program.
First download the .tax2018 file from the Online version,
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Then see, How to Switch to Desktop,
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After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - New)
