But you should be able to call in and get the other download. You just have to get someone who knows that.
And if you already downloaded it (or installed from the CD) you can't install it the other way either.
See the new info on this FAQ
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
It says...
You can download your software directly from TurboTax. But, keep in mind, you can't use both the CD and the download — you must use one or the other.
And....if the CD has already been registered and installed on another device, you will not be able to switch to the download product or you may receive an error message that says, "This product is already associated with another account."
