When did you file last year? Was it Accepted? The IRS took a long time to process returns so try entering 0 for the AGI.
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. And your Online account won't know if you used the Desktop program.
