Did you accidentally get into the Online version instead of the Desktop program you bought? If you see a black menu bar on the left side that is Online. Have you installed the program you got from Costco? Did you buy the CD or the Download?
IF YOU HAVE THE CD
For 2021 I bought the CD from the Costco store (Jan 4, 2022). I have a Windows 8.1 PC and a Windows 10 laptop. This year I did the download option listed on the CD holder case.
I first turned off (paused) my AntiVirus program and closed all the other programs running. Then I went to installturbotax.com and entered my License Code. It put the download into my online account.
Then I was able to download it. And then I logged into my online account and download it the same way to my laptop. I had no problems installing on both computers.
When you see the downloads listed in your account it will say Copy Code by the License Code. Click on that. Then download the program and install it. I had to go to my Download folder and double click on the exe file to install it. After it installs it will launch the program. It will ask for the License Code to Activate it. You can paste the code you copied, do Ctrl+V.
IF YOU BOUGHT THE DOWNLOAD FROM COSTCO
For 2020 I helped my friend buy the Mac program download from Costco online. It went very well. You first get a confirmation email that says…..
"You will receive the redemption code, normally within the hour, via e-mail. To ensure delivery of your redemption code emails to you inbox, please add CostcoEDelivery@esd.synnex.com to your Email Address book or Safe list."
The 2nd email with the activation key came in 20 minutes. Make sure to write down or print out the 16 digit Key on the email. It is right above the Download Link. Then click on "Click Here" in the email to download the program and follow the install instructions.
