@mikeskyking wrote:
Turbo Tax is making a calculation error on line 12b on form 1040, when I do the final review, after state taxes, it changes my charitable donations from $600 to $300. After oil does this it tells me I have an error and I need to change it back to $600. I save it and then go back through to check things and it does the same thing again, even though I saved it and it should be $600 in line 12b of form 1040 worksheet. I tried calling and the computer generated person, won't let me speak to a real human unless I have a purchased the rights to do so. This is not very good customer service and I'm not happy with this.
For the TurboTax desktop editions -
To remove the error I went into Forms mode and deleted the Charitable Organization Worksheet. Then on the Form 1040 Worksheet for Line 12b removed the $300 amount so Line 12b is now blank (empty).
Going back to Step-by-Step I completed the Deductions & Credits section without entering anything for a charitable donation. Continuing through the screens until landing on the screen labeled Charitable Cash Contributions under Cares Act, I entered $600. Continued through Final Review without error.
For the TurboTax online editions -
The problem appears to be that a charitable donation was entered in the Deductions and Credits section of the program when you are only eligible for the Standard Deduction.
Click on Tax Tools on the left side of the online program screen
Click on Tools
Click on Delete a form
Scroll through the all the forms, schedules and worksheets listed and delete all the Charitable Organization forms listed.
When completed with removing forms click on Continue With My Return at the bottom of the list.
Click on Federal on the left side of the screen
Click on Deductions & Credits at the top of the screen
Scroll down to the bottom of the page and click on Wrap up tax breaks
Continue through the screens. After the screen showing that you are getting the Standard Deduction the following screen is Charitable Cash Contributions under Cares Act. Enter $600 if filing Jointly or $300 for all other filing status'. The federal review and the Final Review should no longer show an error for the charitable donation.
