Sorry you got wrong info from support. Or either you or support didn't understand. You can't get more efiles that way. 5 efiles is an IRS limit. It's to prevent fraud and people filing fake returns. To do more you have to sign up as a ERO - Electronic Returns Originator and be an authorized E-file provider. https://www.irs.gov/e-file-providers/become-an-authorized-e-file-provider
