You cannot email the IRS or TT ... if you are trying to file an accuracy guarantee claim :
See https://ttlc.intuit.com/questions/1901060-frequently-asked-questions-about-the-turbotax-100-accurate... . That page has a link to an Accuracy Guarantee Submission Claim Form.
A notice from the IRS or a state would usually mean one of several things:
1. The Turbotax software made an error,
2. The issuer of an information return such as a Form 1099 issued one with incorrect information,
3. The IRS or state made an error in processing the return, or
4. The Turbotax user entered incorrect or incomplete information or did not answer questions correctly.
The Turbotax accuracy guarantee covers any additional interest or penalties that you would incur, but only due to the first type of error. To submit a claim, see these instructions: https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-1...
(Note - the Turbotax accuracy guarantee does not include your liability for taxes that you would have paid anyway if the return had been correct.)
