@rhonda spradley Are you a Turbo Tax employee? You should ask through your own channels. You have more access than this public forum. And you should have an employee badge by your name.
If you installed from the CD it seems you can not download it from online now. You can't do both CD and download. See the new info on this FAQ
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
It says...
You can download your software directly from TurboTax. But, keep in mind, you can't use both the CD and the download — you must use one or the other.
And....if the CD has already been registered and installed on another device, you will not be able to switch to the download product or you may receive an error message that says, "This product is already associated with another account."
So you need to call in to get the download pushed to your account. Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
