@raoulwatson You could be dealing with an early-season functionality issue that is in the process of being resolved. Just so we can diagnose and troubleshoot, what is the exact source of the PDF file you are trying to import? And please see these two Help Articles to see if they provide any additional information you haven't already discovered:
TurboTax's ability to convert PDF files is limited. Essentially, the data on the PDF is read and then converted into .tax format so that it can be read. If the information is not aligned (the program is misreading the ASCII characters or they are not correctly aligned in the PDF), this will prevent an import as well. I'm not a computer programmer, so I don't want to speak authoritatively to say I know exactly what is going on. But if you give us more detail, we might be able to get a resolution.
Please respond and tag me "@DanielV01" so I am alerted to your post. We wish to assist you the best we can.
Again, though, if your PDF is not from TurboTax, HRBlock, or TaxAct, it will not be supported by TurboTax.
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