Tom H1
Returning Member

Get your taxes done using TurboTax

I couldn't install my TT Deluxe 2021 software until I saw a post from 2019 that fixed my problem.  I kept getting a message that the installer was not responding and I couldn't get past it.   The solution turned out to be to change the screen resolution down to 800x600.  I don't know why it worked, but I was able to successfully install the software.  The original link is:  

https://ttlc.intuit.com/community/taxes/discussion/activation-2019/00/1740866

 

It just says"

  • change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
  • launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
  • change your resolution back to what is was originally. "

Hope this helps!