@Kevin B1 wrote:
Follow-up to previous post. Called TT tech support. After 55 min he gave up and escalated.
At first challenged it was the Amazon download. Had me uninstall, re-download and re-install. No change. Then he had me un-install again and try a download straight from TT. Same issue.
Amazing he seemed to have no knowledge of this issue described in this forum... no tech support or bulletins available. He said as it's 2021 program is still being developed. Try again in Jan. Not a good answer.
I've escalated service ticket and got link requesting a refund.
This has been going on for a least 2 years. It seems to be more common in folks who are using newer laptops with high-resolution displays. Lowering the screen resolution and scaling setting works for some, but obviously did not work for you.
Here's a FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or...
