- TurboTax Accurate Calculation Guarantee.
- Intuit works to ensure the accuracy of the calculations on every form prepared using the Software. If you are a registered user who has updated your copy of the Software with the most recent update available prior to filing your return and reviewed your return for reasonableness and you pay an IRS or state penalty and/or interest solely because of a calculation error on a form prepared using the Software, and not as a result of, among other things, your failure to enter all required information accurately, willful or fraudulent omission or inclusion of information on your tax return, misclassification of information on the tax return, or failure to file an amended return to avoid or reduce an applicable penalty/interest after Intuit announced updates or corrections to the Software in time for you to file an amended return, then Intuit will pay you in the amount of the IRS or state penalty and/or interest paid by you to the IRS or state. (A "registered user" is a user who either registers his/her Software license purchase with Intuit, or has purchased a license to use Software directly from Intuit). The Accurate Calculation Guarantee does not apply to tax forms completed in which the data is entered directly by you onto the form, rather than through the use of the in-product Software interview guidance. You are responsible for paying any additional tax liability you may owe and providing any other information Intuit reasonably requests to validate your claim. Additional details at: turbotax.com.
The above paragraph is from the TT contract ... when you send in an accuracy guarantee claim the TT auditor looks up the return you sent and they can see (by use of the aforementioned color coding) if you made a direct forms entry to complete the return ... that alone will void the guarantee. When I worked as a TT tax expert I was told that there were only 2 people at TT handling these claims because 98% of the claims could be dismissed in one minute and be dismissed.
