So I made sure to click free BOTH times last year and ended with 140 because I was unemployed. Pretty scummy if you ask me. Btw made less than 15k last year and still was prompted to pay for deluxe. So I don't understand why they are denying my refund. I didn't use there deluxe service AT ALL.
Again... you were on the WRONG site ... you had to use the IRS link to the free file option to get the totally free return. Once the program told you to upgrade for the unemployment you should have asked at that time ... we post the info on the IRS site all day long... it is not a secret.
